Returns & Refunds Policy

01Order Cancellations

Please contact us within 12 hours of placing your order if you need to request a cancellation or make changes.

Many of our products are made to order. Once production has begun, we may be unable to cancel or modify the order. Custom-made or personalised products cannot normally be cancelled, returned, or exchanged unless they arrive faulty, damaged, or materially different from the agreed specifications.

This policy does not affect any statutory rights that apply to your purchase.

02Returns

Eligible standard products may be returned within 30 days of the date on which you, or a person appointed by you other than the carrier, received the order.

Before returning anything, you must contact us and provide a clear statement explaining that you wish to return the product. We will review your request and provide the correct return address and instructions.

Contact us at: support@theleathertanners.co.uk

Please do not return a product without contacting us first.

03Return Conditions

To qualify for a return, the product must:

• Have been received within the last 30 days.
• Be unused, unworn, and in its original condition.
• Include all original components, accessories, tags, and packaging.
• Show no signs of wear, damage, alteration, misuse, contamination, or odour.
• Be packaged securely to prevent damage during return shipping.

We may reduce or refuse a refund if the returned product has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect it.

04Products That Cannot Be Returned

Unless faulty, damaged, or not as described, we cannot accept returns for:

• Custom-made, made-to-measure, engraved, or personalised products.
• Products manufactured according to measurements, colours, materials, or specifications supplied or approved by the customer.
• Sealed products that are unsuitable for return for health or hygiene reasons once the seal has been removed.
• Products that have been worn, used, damaged, altered, washed, or contaminated after delivery.
• Perishable products or products that deteriorate or expire rapidly.
• Products that have become inseparably combined with another item after delivery.

We reserve the right to inspect all returned products and refuse returns that do not meet these conditions, subject to applicable consumer law.

05Faulty, Damaged, or Incorrect Products

Please contact us promptly if your order arrives faulty, damaged, incorrect, or materially different from its description. Include your order number, a description of the problem, and clear photographs or videos showing the product, packaging, and any damage or discrepancy.

If the issue is confirmed, we will offer an appropriate remedy, which may include repair, replacement, exchange, or refund in accordance with applicable law.

06Returning Your Order

Unless the product is faulty, damaged, incorrect, or not as described, you are responsible for the cost and risk of returning it.

The return address will be provided after your return request has been approved. The return location may differ from the original dispatch address.

We strongly recommend using an insured and trackable delivery service and retaining your postage receipt and tracking information. We cannot accept responsibility for returned parcels that are lost or damaged in transit.

A refund cannot be processed until we have received the returned product or, where applicable, you have provided acceptable evidence that it was returned.

07Refunds

Approved refunds will be issued to the original payment method within 14 days after we receive and inspect the returned product, or after receiving acceptable proof of return where required by applicable law.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original upgraded or express-delivery charges may not be refundable. If a return is caused by an error on our part or a confirmed faulty product, we will handle reasonable return costs in accordance with applicable law.

08Gifts

If a product was purchased as a gift and sent directly to the recipient, any approved refund will normally be issued to the original purchaser using the original payment method.

Where agreed, we may offer the recipient store credit instead.

09Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us: